Telesto AI-Driven Travelling App
Telesto Travelling app

Telesto AI-Driven Travelling App

At Telesto, we believe the world is meant to be explored by everyone. That’s why we created a socially conscious travel service that removes barriers, embraces diversity, and opens doors to meaningful adventures—especially for travelers who have too often been left out of the story.

Telesto empowers underrepresented travelers through inclusive, accessible, and purpose-driven journeys—transforming not just how people travel, but how communities connect and thrive.

Background

The mission goes beyond traditional travel. The organization offers immersive, safe, and culturally
sensitive travel experiences, particularly catering to:

  • Black, Indigenous, and People of Color (BIPOC)
  • Disabled individuals
  • 2SLGBTQIA+ communities
  • Solo female and new travelers

 

Telesto sought an innovative solution that integrates Artificial Intelligence (AI) to provide personalized and inclusive support for diverse users.

Project Overview

Project Name:

AI-Driven Travelling App (PoC)

Project Type:

AI-Powered Conversational Travel Platform

Status:

Completed (PoC Stage)

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Objectives

Design and deliver a Proof of Concept (PoC) for an AI-powered travel assistant that:

Prioritizes safety, security, and accessibility

Understands and responds to the unique needs of underrepresented travelers

Provides conversational assistance pre, during, and post travel phases

Functions via both chat and voice interfaces

Core Features Delivered

User Profile Creation

Manage detailed personal profiles

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Feedback Gathering

Collect structured and open-ended feedback

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AI-Driven Trip Recommendations

Personalized travel suggestions

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FAQ Responses

Real-time answers to common questions

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E-commerce Development & Optimization

Chat and Voice Interfaces

Seamless conversational experiences

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ux design company

Inquiry Form Generation

Detailed inquiry forms for human agents

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Additional Deliverables

Cost

Cost Savings Time Saved

85

%

Faster Calculations

60

%

Engineering-Efficiency

30

%

Waste Reduction

  • Figma Prototype for early UX visualization
  • AI Training Data tailored from Qmooniti resources
  • Comprehensive Destination Database with filters and metadata
  • Detailed Project Specification Document

 

AI and Technology Stack

  • Anthropic Claude: Natural language understanding
  • LangChain: Orchestration and data integration
  • Azure Voice API: Text-to-speech and speech-to-text
  • Google APIs: Geolocation, translation, calendar
  • Python: AI logic
  • NodeJS: Backend API
  • ReactJS / Angular: Web frontend
  • Microsoft Azure: Cloud infrastructure

 

System Architecture

  • Frontend: ReactJS-based UI
  • Backend: NodeJS with Python-based AI
  • AI Layer: Anthropic Claude (via LangChain)
  • Voice Integration: Azure Voice API
  • Cloud Hosting: Microsoft Azure
  • Multi-Agent Architecture with specialized tasks
  • Dynamic Web Content Parsing

 

Outcomes & Impact

  • Improved accessibility for underrepresented travelers
  • Conversational and voice-based AI experience
  • Automated inquiry generation and user profiling
  • Strong foundation for production expansion

 

Next Steps

  • Integrate direct booking APIs
  • Support mobile apps and multiple languages
  • Add destination safety indicators and reviews
  • Real-time agent handoff features

 

Conclusion

The  AI Travelling App PoC demonstrated the value of combining ethical design with AI technologies. With Anthropic Claude and Microsoft Azure, Telesto built an inclusive, intelligent travel assistant and laid the groundwork for scalable commercial deployment.

Let’s get started!

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